Privacy policy

This Privacy Policy describes how Berserk Studios ("Berserk Studios," "we," "us," or "our") collects, uses, and discloses your personal information when you visit www.berserkstudios.us (the "Site"), make a purchase, contact us, or otherwise use our services (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, operational needs, legal requirements, or the Services we offer. When we do, we will post the updated version on this page and revise the "Last updated" date above.

2. PERSONAL INFORMATION WE COLLECT

We collect personal information that you provide directly to us, information collected automatically when you use the Site, and information received from service providers that help us operate the business.

Information you provide directly may include:
- name
- email address
- phone number
- billing address
- shipping address
- order details
- customer service messages and any information you choose to include in them

Information collected automatically may include:
- IP address
- browser type
- device information
- pages viewed
- referring website or source
- approximate location derived from IP address
- interactions with the Site, including browsing and purchase activity

Information we may receive from service providers may include:
- payment confirmation and limited transaction details from payment processors
- fraud-prevention and order-verification information
- analytics, advertising, or platform data provided by vendors that support the Site, including Shopify

3. HOW WE USE YOUR PERSONAL INFORMATION

We use personal information to:
- process and fulfill orders
- communicate with you about your order or inquiry
- provide customer support
- detect, prevent, and investigate fraud, abuse, or security issues
- operate, improve, and maintain the Site and our Services
- comply with legal obligations
- enforce our Terms of Service and other policies
- send marketing emails or promotional communications if you have subscribed or otherwise consented where required by law

4. COOKIES, PIXELS, AND SIMILAR TECHNOLOGIES

We and certain service providers may use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, understand how visitors use the Site, measure performance, and improve marketing and advertising efforts.

You can control cookies through your browser settings. Blocking or removing cookies may affect the functionality of parts of the Site.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to:
- service providers that help us operate the business, such as Shopify, payment processors, shipping providers, analytics providers, customer support tools, fraud-prevention providers, and cloud or technical infrastructure providers
- marketing or advertising partners, where used
- professional advisors, insurers, auditors, or legal authorities where reasonably necessary
- law enforcement, regulators, or other parties where required to comply with law, legal process, or to protect our rights, business, customers, or others
- a buyer, investor, or successor entity in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

6. USER-GENERATED CONTENT AND THIRD-PARTY LINKS

If you post reviews, comments, or other content publicly through the Site or third-party platforms linked to our business, that information may be visible to others.

The Site may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of third-party sites or services.

7. CHILDREN'S PRIVACY

The Services are not directed to children, and we do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, contact us and we will review the request.

8. DATA RETENTION AND SECURITY

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and tax records, resolve disputes, enforce our agreements, and comply with legal obligations.

No system is completely secure. Although we use reasonable measures to help protect personal information, we cannot guarantee absolute security.

9. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights regarding your personal information, which may include the right to:
- know or access certain personal information we hold about you
- request deletion of personal information, subject to legal exceptions
- request correction of inaccurate personal information
- receive a copy of certain personal information
- opt out of certain forms of data sharing, sale, or targeted advertising where applicable
- withdraw consent where processing is based on consent

We may need to verify your identity before completing a request. We may also deny a request where permitted by law.

If you would like to exercise a privacy request, contact us at berserkclients@protonmail.com.

10. MARKETING COMMUNICATIONS

If you receive promotional emails from us, you may unsubscribe at any time using the unsubscribe link in the message. Even if you opt out of promotional messages, we may still send service-related communications, such as order confirmations or customer support responses.

11. CALIFORNIA PRIVACY DISCLOSURES

If you are a California resident, you may have rights under California law, including the right to know, delete, correct, and opt out of the sale or sharing of personal information, subject to applicable exceptions.

If applicable law requires us to offer an opt-out of sale or sharing, we will provide that method through the tools or links made available on our Site.

We will not discriminate against you for exercising applicable privacy rights.

12. INTERNATIONAL VISITORS

If you access the Site from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate.

13. CONTACT US

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact us at:

Berserk Studios
Email: berserkclients@protonmail.com
Website: www.berserkstudios.us