SHIPPING POLICY

Last updated: November 4, 2026

Thank you for shopping with Berserk Studios.

We take care in preparing, packaging, and shipping our products to ensure they arrive in satisfactory condition.

1. Order Processing

Most Berserk Studios products are manufactured in advance and maintained as in-stock inventory.

In-stock orders typically ship within 1–3 business days after payment confirmation, excluding weekends and recognized holidays.

Certain products may have different processing requirements. For special-order, customized, or limited-production items, the applicable processing or production timeframe will be communicated through the product listing, order confirmation, or other information provided before purchase.

Processing times refer to the period required to prepare and transfer an order to the shipping carrier. They do not include carrier transit time.

All stated shipping timeframes are based on our reasonable expectations at the time of purchase and are subject to applicable law.

2. Shipping and Delivery Estimates

Shipping methods, available services, and applicable charges are presented during checkout.

Estimated delivery dates depend on the selected carrier, destination, shipping service, and other relevant circumstances.

Carrier transit estimates are not guaranteed delivery dates unless a specific guaranteed service is expressly offered.

Weather conditions, transportation disruptions, customs processing, service interruptions, and other circumstances outside our reasonable control may affect delivery.

Berserk Studios is not responsible for carrier-caused delays to the extent permitted by law. This provision does not eliminate any legally required remedies or obligations.

3. Shipping Delays and Order Fulfillment

If we determine that an order cannot be shipped within the applicable promised timeframe, we will provide notice and any required opportunity to consent to a revised shipment date or cancel the affected order for a refund.

Where applicable law requires a refund because an order cannot be shipped as promised, Berserk Studios will issue that refund within the legally required timeframe.

Any revised shipment estimates will be based on the information reasonably available to us.

4. Shipping Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

If an address is incorrect or incomplete, please contact us as soon as possible at berserkclients@protonmail.com.

We will attempt to accommodate address corrections before shipment when reasonably possible, but changes cannot be guaranteed once an order enters fulfillment or is transferred to the carrier.

If a package is returned because of an incorrect address supplied by the customer, refused delivery, or an unsuccessful delivery attempt, additional shipping charges may apply before reshipment, where permitted by law.

Berserk Studios is not responsible for additional delivery costs or losses caused solely by inaccurate information provided by the customer, except where otherwise required by law.

5. Damaged Shipments

We encourage customers to inspect their orders promptly upon delivery.

If a product arrives damaged, please contact berserkclients@protonmail.com within 5 calendar days whenever reasonably possible.

Please include:

• Your order number

• Clear photographs of the affected product

• Photographs of the exterior packaging

• Photographs of the internal protective materials

• A photograph of the shipping label

Please retain the product and packaging while the issue is being investigated, when reasonably possible.

Berserk Studios will review the available evidence and determine appropriate next steps.

Depending on the circumstances, potential resolutions may include carrier claim assistance, repair, replacement, partial refund, or another appropriate remedy.

Any voluntary accommodation beyond applicable legal obligations is provided at our discretion.

The requested five-day reporting period helps facilitate shipping investigations and carrier claims. It does not eliminate rights or remedies provided by applicable law.

Additional information is available in our Return and Refund Policy.

6. Lost, Stolen, or Missing Packages

Carrier tracking information, delivery scans, and available delivery photographs may be used as evidence of shipment and delivery.

If your order appears lost in transit or is marked delivered but cannot be located, please contact berserkclients@protonmail.com.

We may review tracking records, shipping information, delivery confirmation, and other relevant evidence to investigate the circumstances.

Responsibility for missing, stolen, or misdelivered packages will be determined according to the available facts, applicable contractual terms, and governing law.

A carrier's delivery confirmation does not automatically eliminate any legal obligations Berserk Studios may have.

Berserk Studios reserves the right to investigate potentially fraudulent or unsupported claims while honoring all legally required customer remedies.

7. International Shipping

International shipping availability, eligible destinations, and shipping charges are determined during checkout.

Unless otherwise expressly stated at checkout, international customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other destination-country charges imposed in connection with delivery.

These charges are separate from amounts collected by Berserk Studios unless expressly included in the checkout total.

International shipments may experience additional delays because of customs examinations, import processing, or local delivery requirements.

Customers are responsible for complying with applicable import requirements, except where governing law or the agreed shipping terms provide otherwise.

8. Shipping Charges

Shipping charges are calculated and displayed during checkout unless otherwise expressly stated.

Shipping charges are generally non-refundable after shipment for discretionary customer-requested returns or cancellations that Berserk Studios voluntarily accepts.

This restriction does not apply where a refund of shipping charges is required by law, including qualifying unfulfilled or canceled orders.

9. Order Tracking and Notifications

Once an order has been fulfilled and transferred to the shipping carrier, customers will receive shipment confirmation and tracking information when available.

Tracking information may take additional time to update after the carrier initially receives the package.

Customers may contact us if tracking information indicates an unexpected delay or delivery problem.

10. Contact Information

For shipping questions, delivery issues, or assistance with an order, please contact:

Berserk Studios

Email: berserkclients@protonmail.com

Website: https://www.berserkstudios.us